Join us to learn about business process design to enable effective integration of multiple requirements for improvement and auditing practices. Our expert panel will provide valuable insights on how to move from hindsight to foresight when it comes to business processes. You’ll gain a deeper understanding of how to identify inefficiencies, streamline processes, and improve overall business performance. Whether you’re an experienced professional or just starting out, this event is perfect for anyone looking to enhance their knowledge and skills in this area.

Richard Brett (Panellist)

Richard recently retired after 46 years in the pharma industry, all working for GSK and its legacy companies. He worked across the organisation, in R&D, Quality and corporate functions. His Quality experience covered site, central, regional and global roles. He has significant experience working in Europe, Asia and North America, with a particular focus on Japanese Quality. Richard’s final role was as a corporate internal auditor, reviewing the management of Product Quality and Supply Continuity risks. He originally qualified as a chemist, joining the Royal Society of Chemistry in 1982 and has been a member of the CQI since 1985.

Michael McLean (Panellist)

Managing Director of McLean Management Consultants (Australia) since 1988. Fellow Australian Institute of Company Directors; Life Member and Juran Medallist Australian Organisation for Quality, Certified Management Consultant and ICMCI Academic Fellow. Currently co-Convener ISO TC176 TG02 for ISO 9001 Brand Integrity; Member ISO TC176 TG05 for ISO 9001 Design Specification; Member ISO 10009 WG24 Quality Tools; ISO TC176 Member of Chair’s Strategy Advisory Group; Member ISO SMART; past Convener ISO IUMSS Handbook 2018 and past Member ISO 10005, 10014 and 10017.

Jonathan Bishop (Panellist)

With a background in science, I fell into quality 25 years ago and have since enjoyed a rewarding career wrestling the challenges of integrating and simplifying management systems across UK and Global Construction, Manufacturing, Telecoms, Food and Biotechnology sectors. This has been made all the more fun through being a member of the CQI and in particular volunteering as chair of the London branch and now Integrated Management SIG committees. I am passionate about making management systems work effectively, which increasingly requires us to reflect on how people and the digital world interface. It’s an exciting time to be involved in quality and meeting the challenges of nurturing trust, value and ‘doing the right thing’ with our customers, in our organisations and supply chains.

Event Access Details:

This event will be held on (Zoom)

Link: will be shared on the morning of the event.

Please note:

As there are a limited number of tickets available for this event can we ask that you cancel your ticket if you are no longer able to attend. After the event we will send a request for feedback to the email address used to register for a ticket for this event. We will use this anonymous feedback to improve our events. A follow up email may be sent one week after the event.

Eventbrite will hold your personal data that you use to register for an event. The CQI will process your data up to one month after the event for the purposes of event administration. If you would like to delete your data from Eventbrite after this time you can do so by contacting Eventbrite directly.

As this event is being held on Zoom, please refer to the Zoom privacy statement which explains the personal data Zoom processes, how they process it and for what purposes.

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our representative at eurep@itgovernance.eu. Please ensure to include our company name in any correspondence you send to our representative.